- In order to create Walmart Support Tickets, log in to Seller.Walmart.com and select Contact Partner Support via the drop-down menu.
- Pick the category and subcategory. If you cannot find the exact one, pick the most relevant to your issue.
- Before submitting the case, you can review the guidelines provided by Walmart for most of the issues. It may be much faster to fix the issue on your own instead of waiting for Walmart’s response which can even take a few days.
- If you still cannot find the solution to your issue, you can submit a case, join a live chat or schedule a call (this option may not be available for all categories).
- Regardless of the method you choose, Walmart may ask you for additional information about your case. You should provide as much information as possible, as it may significantly speed up the support response and resolution of your case.